At SpudSpikes.com, we appreciate your business. We strive to ship products within 2 days of order placement (with the exception of orders placed just before and during the weekend); however, please allow 7 to 14 business days for your product(s) to arrive for customers in the 48 contiguous U.S. states and Canadian customers. Depending on the shipping method chosen for Canadian customers, it could take up to 3 weeks for the package(s) to arrive. All other international customers, depending on the address and using USPS international postage, can take up to 4 weeks for your order to arrive. A small handling fee is included in all shipping charges.
Damaged and/or Defective Products
From time to time item(s) can arrive in damaged condition or be defective. Your best plan of action if this occurs is not to refuse the package if it appears to be damaged. Instead, if an item is visibly damaged at the time of drop-off, the shipper will either take it back or leave it with you until they can contact us so we can file a damage claim. If you open the box and discover the item is damaged, then simply contact us so we can contact the shipper. Products are covered under insurance offered by the shipper, so you, the customer, are not responsible for any damaged items. Damaged item(s) must be handled by the shipper under their damage policy.
When it comes to damaged items, every case is different; but in most cases, if the product is damaged or defective on arrival, the shipper and/or manufacturer will decide what to do with the damaged or defective item(s). If the shipper does not take the package, don’t worry—just send us an email or call us to let us know the item has been damaged or is defective, so we can make arrangements with the shipper or manufacturer to handle the situation.
We will ask you to send us a digital photo or two of the damaged or defective areas(s) before we move forward or send out a new item(s) while we work out the details with the shipper or manufacturer.
Custom and/or Specialty Product
If the words “Custom and/or Specialty Product” appear anywhere on the product detail page, it means the product is nonreturnable, no matter what the circumstances are, unless the item(s) is found to be defective. Also, if you, the customer, request a specialty product, or any other product(s), to be brought in from the manufacturer to us to help reduce the shipping cost, this item(s) is considered a “Custom and/or Specialty Product” and is nonreturnable, no matter what the circumstances are unless the item(s) is found to be defective. For any item(s) that falls under “Custom and/or Specialty Product,” your credit card will be charged at the time your order is processed.
Erroneously Addressed Packages
If you receive a package that does not belong to you, please contact us at 877-378-0065 so we can make arrangements to have the package sent back to us. With UPS packages, we can order a call tag to have such package(s) returned to us. If the package(s) was sent by USPS, you can refuse the package so it can be returned to us. If the package is opened and you discover the item(s)/packing slip belongs to another customer, please contact us so we can make arrangements to have the package returned to us. If we ask you to send the package back to us, especially in the case of USPS package(s), we will reimburse you by check or credit card for any shipping cost you incur to have the package(s) returned to us.
If you decide you want to keep the mistaken package(s), we ask that you pay for the total cost of said item(s as indicated on the enclosed packing slip. If you choose to not pay for said items(s), you will be billed for them. If that bill is not paid within 30 days from the date of the invoice, it will be turned over to a collection agency as a delinquent account. If the bill is not paid within 30 days after you’ve been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This negative report will show up on your credit report in approximately 90+ days and will remain on your credit record for at least 7 years.
If we trace a missing package(s) to you that we sent by accident and you are unwilling to work with us, you will be billed for such items. If that bill is not paid to us within 30 days, it will be turned over to a collection agency. If the bill is not paid within 30 days after you’ve been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least 7 years.
Incorrect Address
For those customers purchasing products through SpudSpikes.com, please be sure you have provided the correct shipping address on the Shipping Information page and the correct credit card information on the Billing Information page. This will ensure that your order will be shipped on time and billed correctly. We may be able to ship some products to a Post Office box with a Signature Requested placed on the package(s), but generally we ship to a physical address unless other arrangements are made in advance.
We use address validation shipping programs to confirm addresses; however, due to situations beyond our control, a wrong address occasionally makes it through the system. We are not responsible for any package(s) that are sent to an incorrect address that appears on the original order.
An incorrect address may delay order processing and shipment, cause an order to be delivered to an incorrect address, and/or incur additional expense to you while we track, intercept, and retrieve the order.
Extra Shipping Charges
If an incorrect address makes it through the system, it is possible that the shipping carrier could contact you directly to verify your delivery address. Depending on the shipping carrier, they can charge us and/or our drop shipper an extra flat fee shipping charge to verify an address prior to delivering to the correct address. Extra charges could be incurred if you contact and instruct the shipper to reroute any package(s) for which a signature is required upon delivery to a different address just to make it more convenient for you to sign for them. When extra shipping charges do occur as outlined here, we will bill you for those extra shipping charges. If the bill is not paid to us within 30 days from the date of the invoice, it will then be turned over to a collection agency as a delinquent account. If the bill is not paid within 30 days after you’ve been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This negative report will show up on your credit report in approximately 90+ days and will stay on your credit record for at least 7 years.
Credit Card Disputes
The following Credit Card Disputes Policy applies all customers:
Your transaction will appear on your bank statement as “CRS INC ECOMMERCE 877-378-0065.”
Before you contact your credit company or PayPal to remove a charge that you don’t recognize on your bank statement, call the telephone number next to the transaction to investigate the charge. Credit card disputes (also known as “chargebacks” in the industry) take time and energy to get reversed. In most cases it is not a fraudulent charge; the credit card holder has simply forgotten about the charge.
We take chargebacks seriously!
If you contact your credit card company or PayPal to remove a charge without first calling us, or if you contact them to dispute the charges because we made the decision to place a “Signature Required” as outlined in our “Terms of Conditions,” or if you signed our “Signature Waiver” document so we could deliver your package, or if you dispute the charges because you didn’t want to make arrangements to sign, redirect, or pick up the package, or if you dispute the charge because someone in the household received the package and you were not made aware of it, or if you dispute the charge because you didn’t want to wait for our refund check to arrive, or if you dispute the charge on items that were returned without an RMA (Return Merchandise Authorization) number, or if you dispute the charge because you refused the package as a result of your country’s custom requirements that you pay duties, taxes, and/or any other fees associated with any package you ordered in the United States for importation into your country, then we will take action to reverse the chargeback.
If our action to reverse the chargeback is successful, you will be billed for an administrative fee of $55 to process the chargeback reversal. If we are unsuccessful in our action to reverse the chargeback, you will be billed for the original order amount plus a $55 administrative fee.
If a package was refused and sent back to us for any reason other than what is outlined for RMA customers listed in our Return Policy (under the Customer Service > Policies heading), the original shipping and handling cost along with the return shipping will be added to the bill; a 50% restocking fee will also be added. In either case, if the bill is not paid within 30 days, it will then be turned over to a collection agency. If the bill is not paid within 30 days after you’ve been contacted by the collection agency, your account will be reported to all credit bureaus as a delinquent collection account. This will stay on your credit record for at least 7 years.
In cases in which the chargeback is clearly fraudulent and with ill intent to get merchandise without paying for it, we will file a report with your local law enforcement’s Fraud Department. If the product was delivered within the United States or to a Post Office box, we will file a complaint for criminal mail fraud with the U.S. Postmaster.
Please, call us first to investigate a transaction that you don’t recognize before contacting your credit card company or PayPal to remove the charge.
Previous revisions 05/31/10, 01/08/11, & 09/04/13. This revised Shipping Policy took effect as of 01/24/16.